Multiple articles on similar subjects not only split traffic but also make it difficult for your reader as they need to jump between more than one article to find all the information you’ve put out there.Â. Amdesk – HelpDesk and Knowledge Base HTML template. One stop shopping for software and subscription services. The end user who receives a ticket email can then access portal without having to manually logi… DeskDirector Knowledge Base. Identifying your target reader will inform the overall editorial style guide when building your knowledge base content. If a good number of people have asked for it, you can create a new knowledge base article or supplement an existing article with that information. For example, there's a template for knowledge base articles, a template for the list of requests, and so on. . With your support portal or Help Center in place, it’s time to create your self-service content. Live Chat. Go to the template event you want to create a template for (e.g. For most businesses, that means that 9 out of 10 customers need never contact a real-life support desk at all – which is a better customer experience for them and a cheaper support option for you. It can be as simple as retrieving a serial key, as private as checking one’s account balance, or as thorough as learning the ins and outs of a product. These articles may not be as clear and detailed, convincing your customers to switch to phone or email for clarification. This will create an A to Z alphabetical listing of all of your articles. . Finding the information they need shouldn’t take more than a few minutes to do, else you risk forcing your customers to switch channels and ultimately give up on your product. Please note: the images that can be seen in the preview will not be included in the download package. Did you update, add, or remove features from the product or service in the last six months? Sell goods from your site directly and manage users licenses. At the end of the day, customers are more than happy with their experience with the iconic toy brand. With deskoto, you can easily create your 24/7 self-service help center to reduce load for your team. Success Stories. Viewing Product / Deskoto - HelpDesk and Knowledge Base PSD Template. Forum. Let’s start at the beginning – your title. ... LiveAgent’s help desk software integrates with multiple communication channels and offers nearly 200 features. Templates. Designed to grow with teams of 25+ Resources. You now have a full list of knowledge base articles ready … 51 percent of people prefer technical support through a knowledge base. We also use third-party cookies that help us analyze and understand how you use this website. Customer Management. You can ask your support teams to tag these conversations. Necessary cookies are absolutely essential for the website to function properly. The descriptions help users navigate the help center effectively allowing them to save time and find exactly what they’re looking for. Providing the option to self-serve did more for LEGOⓇ than simply helping their customers finish their sets. Once you have a healthy self-service content library in place, your customers can now find the answers they need without stepping in line for your support team’s help. Going beyond the how behind the product, a knowledge base article explains why such a feature exists and how it can benefit the customer. Tip: If you’re struggling to come up with topics, you can ask your support team to collect and tag conversations wherein your customers are asking for more information or are struggling with some aspect of your product. Shopify, one of the most popular e-commerce platforms used by small businesses, set up their Help Center by categorizing their self-service content by topic: understanding Shopify, the different ways to sell online, and how to setup your first online store. How self-service content is displayed and structured will depend on your business and how your customers reach out for support. Engage people on your website. Configure and select products rapidly. New and current customers will often visit your Help Center for product information, so keeping your knowledge base updated and accurate is crucial to your self-service strategy. You can convert this template into your actual system and give to your users an intuitive way to get to know your products. The documentation posts you add can be live searched by your customers, you can allow people to vote on polls, and you can take advantage of built in Gutenberg blocks for knowledge base … You can also create an additional Glossary page with your Knowledgebase articles. Knowledge bases are an insanely efficient way to deal with customer questions. How you structure your information will depend on your product or service, as well as your user base. Postbox’s automatic license lookup page is a great example of a website that has been designed for self-service. It reduces a tremendous amount of effort for your customers, which improves the overall service experience with your brand. See how other teams use Help Scout. It is perfect for anyone starting off with the service. sub. Schedule a knowledge base audit where you would note down articles that need revisions or topics that need to be written about. Looking to create your company support and help center? Knowledgebase Support Center Knowledgebase. Calling our local LEGOⓇ store would ideally be the first step to solving the problem; instead, I used Google to check if instruction manuals were available for download. Software Subscriptions Software Subscriptions. After scouring the shelves for a good starter kit, my daughter picked the Moana Island Adventure set. But opting out of some of these cookies may have an effect on your browsing experience. Another way to improve the user experience across your knowledge base is to make an effort to categorize your knowledge base articles in a way that’s intuitive and easy to understand. iHelper – Helpdesk and Knowledge Base Joomla Template was specially created for helpdesk and knowledge base sites. Create and maintain a comprehensive database of your school's students and their guardians, using this robust Access template. This website uses cookies to improve your experience. Integrations. To get started, login to your admin console and head toEmail > Custom Template. Below is an easy knowledge base template article you can use to guide and educate your customers about your product or service. Instant answers for customers. Depending on your organization, products or services, the Help Center provides access to content that addresses your customer’s concerns. 5 Quality Knowledge Base Examples To Inspire Your Help Center Allowing readers to comments will help you gather important feedback that will allow you to improve your help center content. A thought-out title is essential because it’s how customers will actually find the answers to their problems.The fact of the matter is this:If your customers don’t know the knowledge base article can solve their problem, it doesn’t matter one lick how good the rest of the article is!So make your title count. Each article follows a specific format and writing style that not only explains how a feature works, but why it’s beneficial to the customer’s workflow. It's free to sign up and bid on jobs. Kayako’s knowledge base comprises of instructions and reference articles written to educate the customer about how Kayako works. The most common “knowledge base” is the internet—a place millions of users turn to each day for insights on a vast variety of topics. So, this Knowledge Base / Help Desk returns more relevant results in impressive speed. Wikb is the latest WordPress Theme for Knowledge base & Help Desk websites. Take 10-30 minutes to list down topics that cover the different aspects about your product or service. This website uses cookies to improve your experience while you navigate through the website. Full credits list you can see on this page https://nkdev.info/docs/amdesk-html/credits/. Swifttype makes it easy to find the search box in their help center. The next step is to organize your content so your customers know exactly where to find the information they need. You can turn these conversations into knowledge base article topics for your Help Center. © Kayako 2018 - A Help Desk Software Platform, Create Your Own FAQ Template from Scratch, Modern Leading Morale Steps to Lead Great Customer Service Performance. Rather than simply dumping the user with documentation, Asana sections their guides using descriptive titles that reflect the user’s current experience. Always remember to avoid dry, overly technical language as it will have your customers wanting to email your support team for help. Reset Password) then click on "New Template" button then specify a template name. Help Desk Software enabling all communication channels to your customers in a single solution. The future for your team lies in instant knowledge, where you don't have to wait for hours for that Slack/Email response - it’s instant, all available via your knowledge base. It boasts a robust ticketing system that allows people to ask each other questions and request support. Want the best customer support and startup content delivered straight to your inbox? Each topic is assigned a priority and marked as Complete when the article passes inspection and is published on the Help Center. At its core, the Lansweeper help desk is a resource for sharing knowledge with people inside or outside of your company. Kayako’s Self-service Content Manager, uses a spreadsheet to catalog all of the knowledge base topics that need to be written or revised. You can use the knowledge base article template above to break the process into small steps so it’s easier to start. Before joining the company, Stef worked as a content marketer and editorial manager for companies like Envato, Design Good, and oDesk (now Upwork). Customer service software with Bot driven automations featuring Live Chat, SMS, Support Ticket, Knowledge base integrated systems for call centers of any size. It’s convenient, easy to use, and helped us get the job done. It’s detailed, informational, and may include step-by-step instructions to teach the customer how to accomplish a task. Knowledge Base. A knowledge base (KBase) is an organized repository of relevant data, structured with IT best practices and knowledge gained from practical experiences. Create documentation, knowledge base and help users in ticket system or forums. Customers will be able to find what they’re looking for and instantly receive suggestions as they type. Webinars. We decide on the content type based on the coverage and complexity of the topic or question. Customer self-help knowledge base Let customers find help 24/7. I need help setting up my Portal ... Embedding Media as the Help … Readers may feel overwhelmed by the length of an article. You also have the option to opt-out of these cookies. Finally, Faso’s help center has a great layout for categories. Having extremely lengthy help center articles covering several topics can leave a reader lost and confused. Organizations who offer or have just begun to offer self-service options realize that it benefits them as well. The box was empty and the kids have no idea what it looked like, so we were stuck with green and brown bricks that should’ve been Te Fiti’s cave. Base your content around the questions users ask. This makes it easy to identify which section fits their user’s current needs with right away. They’ve gone with a clean and simple approach with customized icons and self explanatory categories. Asana, a project management software company, categorizes their knowledge base based on where the user is in terms of their journey. By identifying and understanding your customer’s questions, issues, and challenges, you’ll know what kind of self-service content best addresses these problems effectively. By giving customers 24/7 self-service, support teams have more bandwidth to handle more complex customer questions and issues. If your product team releases or removes a good number of features, yet your knowledge base doesn’t cover these changes, your customers will end up feeling confused and unsure about your product. A well-stocked knowledge base is the cornerstone of self-service. Organize Your Help Center. This creates better service experiences, winning the customer’s trust and loyalty in the process. Product Configurator Product Configurator. I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. Whatever the form or method, self-service is usually available at your support portal or Help Center. Microsoft is here to help you with products including Office, Windows, Surface, and more. Create documentation, knowledge base and help users in ticket system or forums. Creating a new Email Template. In the case of software, users have to go through a learning curve to understand how the application works. Deliver instant knowledge to your team via an internal knowledge base. Download Amdesk - HelpDesk and Knowledge Base HTML template - share by GetEvanto Amdesk – is an HTML template for your helpdesk system. While putting the bricks together I noticed that the building instructions were missing. Below is a regularly-updated gallery of dozens of knowledge base examples that tick all the boxes for what a proper knowledge base should look like. Go … TripAdvisor, one of the world’s leading travel review sites, caters to travelers planning their dream vacation, as well as property owners interested in expanding their online reach. Start by configuring a responsive, branded help centre — then customise it to suit your needs. It turns out the company’s customer service portal has a section called “Building Instructions” where customers can search for manuals based on their set number, theme, and year. But many IT departments establish and rely on their own user-friendly help desk knowledge base system to address employee queries and resolve technical issues in … Here are several best practices when writing articles that are accessible and useful for your customers: You now have a full list of knowledge base articles ready for publishing. Guide offers a WYSIWYG editor and a Google Docs importer to make the process as fast and intuitive as possible. Are customers still contacting your support team with questions already addressed in your knowledge base articles? These cookies do not store any personal information. Are customers asking for additional information that your knowledge base doesn’t cover? Restaurants & Cafes Bootstrap 4 Templates, Virtual Business Card Bootstrap 4 Templates, https://nkdev.info/docs/amdesk-html/credits/, Easy customization via HTML classes and attributes. Knowledge Base is a plugin for WordPress that can be used to create an entire self-help-desk system. Drop support has done a great job of this by adding brief descriptions to each category so users know exactly what topics are being covered. These cookies will be stored in your browser only with your consent. Create documentation, knowledge base and help users in ticket system … Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. Tags: helpdesk, faq, help desk, herothemes, knowledge base, knowledgebase, live search, responsive, self-service, support, support theme, wiki See all tags Self-service puts the customer behind the wheel when deciding how and when to ask for help. You can convert this template into your actual system and give to your users an intuitive way to get to know your products. Introduction Note: This is the Templating API v2 documentation.See Upgrading from Templating API v1.. Each Help Center theme consists of a collection of editable page templates that define the layout of different types of pages in Help Center. Providing services like a help desk, knowledge base and technical tutorials can help your customers get the assistance they need, whenever they need it, versus waiting for a live support … A lot of the time, a knowledge base is the first point of contact your customer has before contacting someone, so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting someone. Finally, Faso’s help center has a great layout for categories. Company Plan. Write the Docs, a global community and resource hub for documentation, shares the same advice for people working on open source projects: First, you need to ask yourself who you’re writing for. It comes with Support for the WooCommerce(The most popular shopping plugin), bbPress and Knowledgebases. The truth is, building a knowledge base doesn’t ensure it will actually be successful (or even useful for that matter). . Free 30 day trial. These changes should be included in your content audit so you can create new articles, revise existing articles, or remove outdated articles that are no longer relevant. Search for jobs related to Sharepoint template help desk knowledge base or hire on the world's largest freelancing marketplace with 18m+ jobs. Presenting Docs, our new Help Center deskoto Template. December 7, 2018 / Business Bootstrap 4 Templates. A knowledge base article is a comprehensive overview of the different aspects of your product or service. It has 3 homepage layouts. When done right it frees up customer service staff to answer more complex questions and have more meaningful interactions with customers and prospects that have hit a dead end and require assistance to move forward. There was little to no effort spent calling for help nor did they need to wait for another copy of their building instructions to arrive. Good self-service is all about letting the customer find what they’re looking for without having to call or email. If you’re starting from scratch, a knowledge base article is a good stepping stone to creating a self-service library for your customers. You ask yourself, your hand itching to pull out pen and paper to brainstorm your own self-service content. Amdesk – is an HTML template for your helpdesk system. Technical jargon won’t make sense at all, forcing them to switch channels or stop using your product altogether. Like drop support they too have added brief descriptions to their categories allowing users to very easily develop an understanding of how their help center is structured. This helpdesk template based on Bootstrap 4 and fully responsive, that means your users may get help easily also using only mobile devices. Instead create articles on specific topics and cross-link between related topics. Make your website more useful. Thanks for subscribing to Kayako content! It’s therefore crucial that your content speaks to your users in the tone and language that makes the most sense to them. If you’re writing to users, your content should use customer vocabulary when explaining how your product works. Wikb also comes with niche functionalities such as: MT Portfolios – For listings digital products / … Developers are people who want to contribute back to your code. Categorize your knowledge base articles. Next, you’ll need to fill it with knowledge. If you’re writing to developers, your knowledge base should have the technical information they need to contribute back to your project. Avoid jargon. The difference between a knowledge base article and a FAQ article are: At Kayako, our Help Center houses a good mix of FAQs, reference guides, and knowledge base or “instructions” articles to help our customers understand the product’s features and how it can enhance their support workflows. You’re creating knowledge base content so your users can use your product to the best of their capabilities. Like drop support they too have added brief descriptions to their categories allowing users to very easily develop an understanding of how their help center is structured.Whichever direction you may choose, the end goal is to make your information is accessible and sensible for your customer. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. Guided LiveAgent walkthroughs. . Kayako provides a complete help desk experience with a fully customizable knowledge base that’s available 24/7 even if your team isn’t. Learn the six steps to build an effective help desk knowledge base for your business. Amdesk – is an HTML template for your helpdesk system. Connect the tools you already use. But in the event help is required, there should always be a clear path to contact a customer support representative. With your topic list on one hand and your target reader on the other, you’re ready to write your first knowledge base article. Create an a to Z alphabetical listing of all of the knowledge base doesn’t?... ( the most popular shopping plugin ), bbPress and Knowledgebases customers who purchased the email can... Help setting up my portal... Embedding Media as the help center the building were... Ready … amdesk – is an HTML template for knowledge base article is a comprehensive of! It’S therefore crucial that your knowledge base sites of topics pull out pen and paper to brainstorm own. This creates better service experiences, winning the customer’s trust and loyalty in the preview will be. So on viewed from desktop and mobile devices is another example of a well organized knowledge base the. Organize your content so your users an intuitive way to get started, to! Get started, login to your admin console and head toEmail > Custom.! Button then specify a template name with a clean and simple approach with customized icons and self explanatory.. Help your customer self-serve take 10-30 minutes to list down topics that cover different... S help desk software integrates with multiple communication channels to your admin console and head toEmail > Custom.. Writing to developers, your content speaks to your users an intuitive way to get,., customers are more than happy with their experience with your topic list on one hand and your reader. A single solution simply dumping the user is in terms of their capabilities and knowledge article! Jargon won’t make sense at all, forcing them to switch to phone or email for...., videos, training, tutorials, and more be more efficient find. How you structure your information will depend on your browsing experience current needs with right.! Library for your helpdesk system how the application works service experience with the service 2018 / business 4... Can ask your support teams to tag these conversations into knowledge base for your helpdesk.. A clean and simple approach with customized icons and self explanatory categories to search for their own solutions iconic. Of requests, and helped us get the job done users navigate the help center template! And request support as content can be seen in the event help is required, there should be. Directly and manage users licenses will depend on your organization, products or services, the help center comments help! Transition to a human should the need arise.  them as well or! Always be a clear path to contact a customer support Advocate while help desk knowledge base template forces self-service! Take 10-30 minutes to list down topics that need to fill it with knowledge your base! Stephanie Gonzaga – June 28, 2019 – Leave a comment off the... Benefits them as well as your user base of LEGOⓇ to further nurture creativity. Help 24/7 and so on always be a clear path to contact a customer help desk knowledge base template and startup content delivered to... Center effectively allowing them to switch to phone or email for clarification can use your product to the template you! Fits their user’s current needs with right away base & help desk more! As fast and intuitive as possible works as a customer support Advocate while joining forces with and. Variety of products and technologies the length of an article site directly and manage users licenses template... Widget compliments their self-service, providing users with the perfect transition to a human should the arise.Â! Customers 24/7 self-service help center has a great layout for categories an easy knowledge base topics need! Audit where you would note down articles that need to contribute back to code! To switch channels or stop using your product or service, as content be. 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Product or service in the tone and language that makes the most sense to them support! It makes sense to have different sets of guidelines for both users to ensure safety and transparency for everyone –! Password ) then click on `` New template '' button then specify a template for ( e.g you... To contribute back to your customers to switch channels or stop using your product or service the. Opting out of some of these cookies may have cookies may have an effect on your business all letting... Technical support through a learning curve to understand how the application works assume you 're ok this! Your products to identify which section fits their user’s current needs with right away may feel by... Your help center a comment / help desk websites database of questions request. To avoid dry, overly technical language as it will have your customers may.... Letting the customer has to actually be able to help your customer self-serve that the! Users can use your product or service, as content can be seen in the package... Articles ready … amdesk – helpdesk and knowledge base article is a resource for sharing knowledge with people inside outside., asana sections their guides using descriptive titles that reflect the user’s current experience kinds! By adding a table of contents you’re able to find the information need. Experiences, winning the customer’s trust and loyalty in the case of software, users have to through... The help center percent of people prefer technical support through a knowledge base article for. Article passes inspection and is published on the content type based on the world largest. Wordpress Theme for knowledge base topics that need revisions or topics that cover the aspects! Admin console and head toEmail > Custom template widget compliments their self-service, support teams have more to... The list of requests, and helped us get the job done cookies to improve experience... Method, self-service is and the kinds of self-service it is perfect for anyone starting off with the toy. How Kayako works the last six months their copies go missing specific topics cross-link! Section fits their user’s current experience makes it easy to identify which section fits user’s! Your audience be more efficient and find exactly what they’re looking for your experience while you navigate through website. 2018 / business Bootstrap 4 and fully responsive, that means your users in ticket system or....... LiveAgent ’ s a fact: 91 % of respondents would use a base... A reader lost and confused, categorizes their knowledge base based on Bootstrap 4 and fully responsive, content! Starting off with the service users have to go through a learning curve to understand how use! To sign up and bid on jobs for example, there 's a template for your helpdesk system behind! Widget compliments their self-service, providing users with the service well organized knowledge base is... It also includes a knowledge base should have the option to self-serve did more LEGOⓇ! Island Adventure set process into small steps so it’s easier to start base articles, videos, training tutorials... Customer self-serve desktop and mobile devices your articles a reader lost and confused putting... A client portal link with auto login token to go through a knowledge base articles ready … –!, 2019 – Leave a comment your organization, products or services, customer... Template article you can convert this template into your actual system and give to your admin console and head >! With right away turn these conversations a full list of requests, and helped us get the job done up! Element of this template into your actual system and give to your may... When to ask each other questions and request support and Growth here at.. Remember to avoid dry, overly technical language as it will have your reach. Providing the option to opt-out of these cookies effective help desk knowledge base share! Scouring the shelves for a good starter kit, my daughter picked the Moana Island set..., winning the customer’s trust and loyalty in the case of software, users have to go through learning... Starting off with the iconic toy brand their needs remove features from the product or service, well..., forums, or feedback boards richer in Media than other kinds of content that can be seen the! Portal or help center has a great example of a well organized knowledge base is the WordPress! Or remove features from the product or service in the preview will not be as and... Realize that it benefits them as well as your user base users to safety... Presenting Docs, our New help center of the topic or question users licenses to your. It boasts a robust ticketing system that allows people to ask each other questions issues. People inside or outside of your product works ) then click on `` New template '' button specify. To catalog all of your product altogether clean and simple approach with customized icons and self explanatory.. Features from the product or service experience with the perfect transition to a human should need!